Refund & Returns.

1. Policy Overview

Beligas Pharmaceuticals aims to provide accurate product information, secure order processing and reliable fulfillment.

Before requesting a refund or return, customers should first contact our support team so that we can review the specific circumstances of the order.

Nothing in this policy is intended to limit any mandatory consumer rights or protections that cannot legally be excluded under applicable law.

2. Order Cancellations

Cancellation requests should be submitted as soon as possible after an order has been placed.

Where an order has not yet been paid, customers may contact support to request cancellation.

Once payment has been received and an order has entered fulfillment or has already been dispatched, cancellation may no longer be possible.

3. Unpaid Orders

Orders placed through our website may require manual payment after checkout.

Payment instructions are provided on the applicable order confirmation and thank-you page.

Orders that remain unpaid may be cancelled in accordance with our order-processing procedures.

If you intend to complete an order but require additional time or assistance with payment, contact our support team as soon as possible and provide your order number.

4. Returns

Customers should contact support before sending anything back. Do not return products without receiving return instructions from our team.

Depending on the product, destination, condition of the goods and applicable legal requirements, a return may not be accepted.

5. Damaged Orders

If your shipment appears damaged when delivered, document the condition of the package and its contents as soon as reasonably possible.

Contact support with your order number and clear photographs showing the condition of the external packaging and affected items.

We will review the circumstances and determine the appropriate resolution based on the available evidence and applicable shipping or carrier requirements.

6. Incorrect or Missing Items

If you receive an item that does not correspond with your order, or an expected item appears to be missing, contact support promptly.

Include your order number and, where useful, photographs of the package, shipping label and received products.

After reviewing the information, our team will determine the appropriate resolution.

7. Refunds

Where a refund is approved, the method and timing will depend on the original payment method, payment provider, banking system and circumstances of the refund.

Refunds are not considered completed until the applicable payment provider or financial institution has processed the transaction.

Manual payments

For orders paid through manual payment methods, additional information may be required to process an approved refund. This may include transaction details and information necessary to identify the original payment.

Cryptocurrency payments

Cryptocurrency transactions can involve network fees, exchange-rate movements and transaction processing considerations. Any approved refund involving cryptocurrency will be handled according to the circumstances of the transaction and the applicable refund procedure.

8. Shipping Problems

Delivery times can vary depending on destination, carrier operations, customs procedures and other circumstances outside our direct control.

A shipment being delayed does not automatically constitute a refund approval.

If tracking indicates that a shipment has been delayed, held, returned or otherwise affected, contact support with your order number and tracking information so the situation can be reviewed.

9. Situations That May Not Qualify

Depending on applicable law and the circumstances of the order, a refund or return request may not be accepted where:

• The customer simply changes their mind after fulfillment has begun.
• The order has already been dispatched and cannot reasonably be recalled.
• Products have been opened, altered, damaged or otherwise compromised after delivery.
• The issue resulted from incorrect information supplied by the customer.
• The customer fails to follow applicable return instructions.
• The request falls outside applicable legal or contractual requirements.

These examples do not override any mandatory rights available to customers under applicable law.

10. How to Request a Refund or Return

To request assistance with an order, contact our support team using the email address below.

Where photographs, tracking information, payment references or other documentation are relevant, providing them can help us review the request more efficiently.